Terry Trout
2007 Director
WIT, Inc.
Vice President, Customer Experience
Cbeyond, Inc.

Winner of the 2007 Woman of the Year in Technology Award in the MidMarket Category, Terry joined the board in May '07. She has supported WIT over the years as a volunteer and formalizes her association through service on the board.

Terry Trout brings more than 25 years of leadership experience to her role as vice president of customer experience for Cbeyond at which she is responsible for customer care, service delivery, technical support, collections and operations training.

Previously, in her role as vice president of corporate communications, Terry led the development of CbeyondOnline, an online account management tool that simplifies bill payment and gives customers complete control of their account.  She also launched Cbeyond's community service program enabling Cbeyond employees to give back to the communities where they work and live.

Prior to joining Cbeyond, Terry was vice president of marketing communications for Intermedia Communications, an integrated communications provider.  Previously, she was vice president of East Coast operations and corporate marketing for Marcone Appliance Parts Center, the nation's fastest-growing distributor of repair parts.  In this role, Terry helped lead the company's start-up, acquisition and restructuring initiatives.  Terry has been honored by the following awards: 1st 6 time winner of General Electric's Standard of Excellence Award, Maytag's Legacy Award for Customer Service, and a 2nd time winner of the Whirlpool Award of Excellence.

Back